Privacy Policy

Information we collect

We collect information you provide directly, information created through your use of the app, and limited technical information needed to operate and improve the service.

• Account and login data, such as your email address, display name, and sign-in method details.
• Profile data, such as nickname and optional golf-related profile details you choose to provide.
• Content you upload, including swing videos, notes, and related metadata.
• Generated results, such as analysis outputs, training recommendations, checkpoints, and progress history.
• Support and communication data, if you contact us.
• Device and service data, such as logs and diagnostic information needed for reliability, security, and performance.

How we use information

We use your information to provide and improve Pinward, including to:

• Set up and maintain your account.
• Process your content and provide swing analysis features.
• Personalize your experience and recommendations.
• Save your progress, journal entries, and training history.
• Provide support and respond to requests.
• Improve product quality, safety, and performance.
• Comply with legal obligations and enforce our terms.

Service providers and AI features

To operate Pinward, we may work with third-party service providers for services like hosting, storage, authentication, communications, and app operations.

For analysis features, we may use a combination of third-party systems and proprietary models or tooling. The providers and technologies we use may change over time.

How we share information

We do not sell your personal information. We may share information in these situations:

• With service providers acting on our behalf.
• With third-party services you choose to interact with (for example, external links).
• When required by law, legal process, or regulatory request.
• To protect the rights, safety, and security of users, Pinward, and others.
• In connection with a business transaction such as a merger, acquisition, or asset transfer.

Data retention

We retain information for as long as reasonably necessary to provide the service, maintain your account, resolve disputes, enforce agreements, and meet legal obligations.

• Some temporary or draft data may be deleted automatically.
• If you request account deletion, we may process deletion after an applicable grace period.
• Certain records may be retained longer when required for security, fraud prevention, legal compliance, or backup recovery cycles.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or request a copy of your information, and to object to or limit certain processing.

You can manage some information directly in the app. For additional requests, contact us using the details below.

International data transfers

Your information may be processed and stored in countries other than where you live. We take steps intended to protect personal information when transferred across borders as required by applicable law.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

Children's privacy

Pinward is not directed to children under 13 (or a higher age where required by local law), and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can review and take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may provide additional notice where required.

Contact us

For privacy questions or requests, contact Pinward at support@pinward.ai.